Services
Helping Employees
- Solution-Focused Counseling Our counselors work with your employees to get to the heart of the issues and help them begin the healing process. Whenever possible, counseling is completed within the EAP “short-term” counseling model. Clients who need longer-term counseling may be referred to other services or agencies.
- Training Employees and their family members can attend any of our regional training sessions free of charge. See our current training schedule.
- Assessment and Referral Our EAP professionals are highly trained, credentialed counselors who provide employees with a thorough assessment and, if needed, appropriate referrals to other services or agencies.
- Work Life Resource Service Employees and their families can click here to access related online resources.
Meeting the Needs of Business Owners and Human Resource Managers
- Training Seminars We offer a wide variety of training topics to meet your company’s needs. In addition to the ongoing Regional Training Schedule, we can facilitate programs on-site at a location requested by the employer.
- Critical Incident Stress Management Unfortunately, difficult events may occur that impact your employees and your workplace. While we hope that you never have a need for this service, we provide immediate response to support you and your employees. A fatal accident or other unexpected event can paralyze your work team. We can implement a comprehensive and immediate response to assist you and your employees to move through the event.
Substance Abuse Professional (SAP) Service Under the US Department of Transportation (DOT) regulations, employees who work in safety-sensitive positions in the transportation industry — such as truck drivers, bus drivers, pilots, etc. — are subject to drug testing and alcohol testing, and requires DOT agencies to perform such testing. When an employee tests positive for drugs or alcohol, they must obtain services by a Substance Abuse Professional (SAP). A SAP is a person who evaluates such employees and makes recommendations concerning education, treatment, follow-up testing, and after-care. This service helps employers and employees work within DOT guidelines. For more information on understanding the DOT Substance Abuse Process, view our SAP flyer (pdf).
Helpful links:
For Employees: http://www.dot.gov/ost/dapc/employee.html For Employers: http://www.dot.gov/ost/dapc/employer.html
Providing Support to Supervisors
- Consultations Our EAP professionals can help supervisors address issues that affect department productivity.
- Frontline Supervisor Our Frontline Supervisor newsletter provides managerial staff with helpful information that allows them to better manage and motivate employees.
- Resource and Reference Materials We provide resource and referral materials to supervisors so that they are equipped to respond to minor situations before they become major production issues.
Frequently Asked Questions (FAQs)
How do I access EAC? It’s easy to get the help you need. Just call 1.800.227.0905 to access convenient, professional and confidential assistance 24 hours a day, seven days a week.
Where is the EAC offered? No matter where you are, you can get the help you need through our network of counseling offices throughout the U.S. and Canada. See the Contact tab for list of locations in West Michigan.
How much does it cost?? Your employer pays for a specific number of sessions per year with EAC for you and your covered family members per year. Contact your Human Resources department or EAC to determine how many sessions are covered. If you are referred to an outside resource for further counseling or other treatment, you will be responsible for any fees not covered by insurance.
Is EAC voluntary? Unless your employer requires you to attend EAC as a condition of continued employment, EAC is voluntary. A supervisor may suggest using the program as a helpful resource.
Will using EAC jeopardize my job? No. We’re here to help you do your job as effectively as possible so you can become even more valuable to your employer.
Is EAC confidential? EAC is a strictly confidential service. No information, written or verbal, will be given to your employer or anyone else without your written consent.
Resources
Brochures
Forms and Documents
Managing and supervising people can be difficult. EAC provides information and solutions to help tackle the most challenging parts of a supervisor’s position. Below are downloadable documents with brief descriptions. Click on the document name to download.